Refund Policy

Last Updated: 1 July 2025

1. Change of Mind Returns We do not accept returns for change of mind. Please review your order carefully before purchasing.

2. Faulty or Damaged Products If you receive a faulty or damaged product:

• Contact us within 14 days at support@highonhorses.com.au with proof of the issue (e.g., photos).
• We may offer a replacement, exchange, or refund depending on the situation.

3. Print-on-Demand Items

• As print-on-demand products are custom-made, we only accept returns for defective or incorrect items.

4. Refund Processing Approved refunds will be processed within 5 business days and credited to the original payment method.

By using our website, you agree to this Refund Policy.

Contact Us

For any questions about this Refund Policy, please contact us at:

HighonHorses
support@highonhorses.com.au
PO Box 145 LUTWYCHE QLD 4030 AUSTRALIA