Refund Policy

Last Updated: 1 July 2025

1. Change of Mind Returns are accepted under the following conditions:

  • You must email us within 7 days of receiving your order to request a return

  • Items must be unused, in original condition, and in original packaging

  • Return shipping costs are the responsibility of the buyer

  • A $20 restocking fee will be deducted from the refund

  • Refunds are processed once the item has been received and inspected

2. Faulty or Damaged Products If you receive a faulty or damaged product:

  • Email us within 7 days with proof of the issue (e.g., photos).
  • We may offer a replacement, exchange, or refund depending on the situation.

3. Print-on-Demand Items

  • As print-on-demand products are custom-made, we only accept returns for defective or incorrect items.

4. Refund Processing Approved refunds will be processed within 5 business days and credited to the original payment method.

By using our website, you agree to this Refund Policy.

Contact Us

For any questions about this Refund Policy, please contact us at:

HighonHorses
support@highonhorses.com.au
PO Box 145 LUTWYCHE QLD 4030 AUSTRALIA