Privacy Policy

Last Updated: 1 July 2025

HighonHorses (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit www.highonhorses.com.au or purchase our products.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

  • Contact details such as your name, email address, phone number, and postal address.
  • Order details including products purchased, payment method, and delivery information.
  • Account information if you create an account on our website.
  • Technical data such as IP address, browser type, and pages visited (collected via cookies and analytics tools).

2. How We Use Your Information

We use your information to:

  • Process and fulfil your orders.
  • Communicate with you about your purchases, account, or enquiries
  • Provide customer support.
  • Improve our website, products, and services.
  • Comply with legal and regulatory obligations.

We do not sell or rent your personal information to third parties.

3. Payment Information

We do not store your full payment details. All online payments are processed securely through trusted third-party payment gateways.

4. Sharing Your Information

We may share your information only when necessary:

  • With service providers who help us process orders, ship products, or manage payments.
  • When required by law, court order, or government authority.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and improve our services. You can manage or disable cookies in your browser settings, but some features of the site may not work as intended.

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal requirements.

To exercise your rights, please contact us using the details below.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date shown at the top.

9. Contact Us

For any questions about the Privacy Policy, please contact us at:

HighonHorses
support@highonhorses.com.au
PO Box 145 LUTWYCHE QLD 4030 AUSTRALIA