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Questions? You’re in the right place.
Whether you’re deciding if the binder is right for you, need help with your order, or just want to know how everything works - we’ll point you in the right direction.

Frequently Asked Questions
Why are our resources free?
We believe education and access shouldn't be locked behind a paywall. Our downloadable tools and guides are provided at no cost because we want to support the community, not profit from essential knowledge. While every effort has been made to ensure the accuracy and usefulness of these resources, they are offered as general guidance only. We are not liable for decisions made based on these materials, and users should always consider their individual circumstances or seek professional advice where needed.
I ordered a binder - when will it arrive?
All orders are processed within 1-2 business days. Standard shipping times vary depending on your location, but most orders within Australia arrive within 5–10 business days. If you select Express Post, orders are delievered within 1-2 business days pending on your postcode.
Do you ship internationally?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.At the moment, we only ship within Australia. We’re working on expanding this - stay tuned.
Can I get a refund if I change my mind?
Yes. Change-of-mind returns are accepted provided you email us within 7 days of receiving your order to request a return. Items must be unused, in original condition, and in their original packaging. Please note that return shipping costs are the responsibility of the buyer, and a $20 restocking fee will be deducted from the refund. Refunds are processed once the item has been received and inspected.
Can I stock your products in my store?
Yes! We’d love to hear from you. Please contact us through the form below, and we’ll be in touch with trial and wholesale pricing options.

Still have questions...send us a message!
Fill out the form below and we’ll get back to you as soon as we can.
👉 Most replies are within 1–2 business days
Prefer email? 📩 support@highonhorses.com.au

Henry wants to keep you on track

He’ll let you know when new resources and offers are available.

Use what works for you
Skip expensive refills and rigid layouts.
Add your own pages, customise your setup, and adapt it as your horse’s needs change.
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